Provide supervision of assigned personnel in the Community Services Unit; provide training and assistance to Community Services Officers to ensure quick and efficient response by the officers; periodically perform as a working supervisor in addition to assuming all supervisory responsibilities for the unit.
The following duties are illustrative only and are not intended to be all inclusive:
Manage, supervise and direct the activities of the team, including scheduling, assigning, overseeing and evaluating the work of subordinates; establish appropriate and attainable goals and expectations for subordinates; departments, agencies, city officials; recommend disciplinary measures; provide instruction, direction and training opportunities for members of assigned area; insure subordinates comply with applicable occupational health and safety standards and department regulations regarding conduct and appearance. Promote a teamwork atmosphere in the workplace and support employee empowerment.
Demonstrate a high level of customer service; encouraging employees to focus on the customer and foster an environment where customer service is a priority. Communicate with customers to ensure that where possible their needs are being addressed. Provide assistance and referrals; exhibit strong problem solving skills leading to sound judgment and quality decisions. Be pro-active and accept new challenges.
Monitor field activities by on-site inspections and citizen contacts; investigate internal and external complaints against employees; coordinate the enforcement of the City's laws, ordinances, codes and regulations pertaining to code enforcement, animal control and parks; respond to concerns and complaints; evaluate, interpret and explain various codes and ordinances; recommend and coordinate city ordinance changes.
Provide interpretation and guidance regarding policies, safety regulations, and codes; may respond to service requests and when necessary, issue orders, notices, summons and complaints, and provide court testimony.
Evaluate program effectiveness and work methods and identify opportunities for improvement; evaluate options, recommend alternatives and assist in implementing solutions. Develop and/or update programs, policies/procedures as needed in relation to the functions of the CSO Team and the needs of the public.
Prepare and submit preliminary programs budget; monitor and administer the approved budget for the Community Services Team.
Act as liaison to City Commissions and Boards; may serve on appropriate board associations pertinent to the job. Coordinate and participate in assigned projects with other city departments and/or agencies.
Prepare and present public education programs or public relations information at special events or community meetings. Work closely with various agencies in the identification of safety issues in park areas, addressing safety concerns regarding human/wildlife conflicts, the enforcement of state wildlife regulations, and work with internal departments on various activities, within the City.
Perform related work as required and assigned.
Works under the direct supervision of a Division Chief as determined by the Chief of Police
Provides direct supervision of subordinates assigned to team.
INDEPENDENCE OF ACTION:
Work is performed within authorized limits prescribed by the supervisor and/or policy. Exercises independent judgment in selecting and interpreting information, handling deviations from standard methods and resolving problems. Finished work is reviewed for attainment of objectives and adherence to deadlines. Supervisor is available to assist in solving problems.
WORKING CONDITIONS/PHYSICAL AND MENTAL EFFORT:
Work is performed primarily indoors with some outdoor work required. Must remain fit to perform all essential duties. Physical activities include: intermittently sitting, standing, walking, occasional running, kneeling, crouching/stooping/squatting, twisting upper body, lifting, dragging and carrying more than 50 pounds, coordination, endurance, hearing, jumping, speaking, vision and writing. Occasionally, the incumbent will be required to work in harsh environments including extreme cold and heat, temperature swings, and working in confined spaces; exposed to slippery or uneven walking surfaces, dust, dirt, fumes, odors, noise and wetness. The ability to communicate in a clear and concise manner both in writing and verbally is essential. Job requires correctable vision, ability to read documents and perform multiple concurrent tasks and to work under stress with frequent interruptions. Interaction with the public is an every day occurrence and requires the ability to direct, negotiate and mediate. Incumbent may be exposed to extreme risks and hazards in handling stray or injured animals and involved in frequent confrontations with ordinance violators. Position requires fluctuating working hours and days to include weekends and holidays.
The ability to properly operate or use the following equipment is necessary for this position: computer including Microsoft Office software; telephone, radio pager, police records and booking computer terminals and other office equipment; car/truck, emergency response equipment, police radio, ATV, bicycle, first aid supplies and equipment, flares, flashlight, baton, pepper mace spray, State Law and Municipal ordinance reference books.