Date Posted: April 16, 2017
City/Organization: Vacaville, CA
Title: Public Safety Dispatcher II
Public Safety Dispatcher II - Vacaville, CA
YOU MUST BE A CURRENT OR QUALIFYING FORMER PUBLIC SAFETY DISPATCHER TO APPLY FOR THIS POSITION.
This recruitment is currently open and continuous but may close without further notice at any time. Interested candidates are encourage to apply and submit necessary documents as soon as possible.
The City of Vacaville is looking for highly motivated, dependable and experienced Public Safety Dispatchers who enjoy working in a fast-paced environment to join the City of Vacaville's Public Safety Communications Team.
Typical Duties and Responsibilities of a City of Vacaville Public Safety Dispatcher II include: receiving and responding to routine and emergency calls; referring callers to appropriate agencies; providing general information to the public; providing information, assigning calls to Police and Fire units, and dispatching units expeditiously and as necessary; providing pre-arrival instructions to citizens who report medical emergencies; inputting and researching information; attending meetings, seminars and training; making public presentations; performing special projects and assignments; acting as a liaison with outside agencies; and training police personnel on communication procedures and equipment.
The Vacaville Police Department is dedicated to providing the best available law enforcement services to the community. The Communications Center is staffed by 1 Communications Supervisor, 4 Lead Public Safety Dispatchers and 14 Public Safety Dispatcher I/IIs. The Vacaville Police Department provides safety and service to the community and prides itself on integrity, ethics, and respect for individual human dignity.
One (1) full-time vacancy currently exists within the department. This recruitment will create a list to be used to fill additional vacancies that may occur over the next 12-month period.
Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Equivalent to the completion of the twelfth grade. Some college is desirable.
Two (2) years of work experience performing a variety of increasingly responsible duties equivalent to that of Public Safety Dispatcher I.
License or Certificate:
Completion of the California POST Public Safety Dispatcher Basic course is required at time of application. Completion of the Emergency Medical Dispatch (EMD) certificate program within 12 month of hire is a condition of continued employment.
Spanish bilingual skills are highly desirable.
The ability to type a minimum of 40 net words per minute (nwpm) is required for this position. Ability to type 50 nwpm is highly desirable. A typing certificate showing at least 40 net WPM issued within the last 12 months of this recruitment must be submitted with your application.
Physical and Sensory Requirements:
Sit and wear headset for extended periods of time; bend, twist, turn and reach; lift and carry, push or pull up to 30 pounds; ability to see well enough to read computer monitors and documents in a dimly lit room; ability to hear well enough to receive information over the telephone and radio amid background noise; ability to speak well enough to be understood when transmitting information over the telephone and radio; hand and finger dexterity sufficient to operate computer keyboards; ability to work irregular hours, including shift work, nights, scheduled and emergency over-time hours; attentiveness and concentration necessary to perform multiple tasks concurrently, to respond to urgent matters, and emergency situations; ability to successfully complete a comprehensive pre-employment psychological and medical examination prior to employment.
The Application Process
This recruitment is currently open and continuous but may close without further notice at any time. Interested candidates are encouraged to apply and submit necessary documents as soon as possible.
A completed City of Vacaville application, supplemental questionnaire, and other required documents must be received by the Human Resources at 650 Merchant Street, Vacaville, CA 95688prior to the closing of this recruitment.
Applicants are encouraged to apply on-line at www.cityofvacaville.com. Resumes will not be accepted in lieu of a completed application packet. If unable to apply online, application packets can be obtained in person at the Human Resources Department or by calling (707) 449-5101.
IMPORTANT:Contact with applicants will primarily occur via email. Please ensure that your application indicates a valid email address which you check on a regular basis.
OTHER REQUIREMENTS AND IMPORTANT INFORMATION:
A recent typing certificate (issued within last 12 months) indicating a speed of at least 40 net words per minute must be submitted prior to the final filing date for continuation in the recruitment process.
Typing certificates must clearly indicate your name, your score, the location that you completed the test and the name and phone number of the agency who can verify your score. On-line or internet typing certificates will not be accepted.
Proof of successful completion the California POST Public Safety Dispatcher Basic Course is also required.
Documentation can be submitted* in the following ways:
Attached to your online application, or
Faxed to our Human Resources Department at (707) 449-5306, or
Submitted in person, or via mail, to our Human Resources Department located at Vacaville City Hall, 650 Merchant Street, CA 95688.
* The City of Vacaville is not responsible for problems associated with mail service/delivery, computer malfunctions and/or fax machine failure. Postmarks will not be accepted.
The Selection Process
All applications will be reviewed and screened, and only the most qualified candidates, who have submitted required documents, will be invited to continue in the examination process.
Failure of any component during the exam process will eliminate the candidate from further consideration. Candidates who successfully complete the process may be placed on an eligible list. Eligible candidates who continue in the selection process will be required to successfully pass a complete and comprehensive background investigation and meet the job dimensions as recommended by POST.
The examination process may evaluate the following areas:
Public Safety Dispatcher I Knowledge of: Modern office practices, procedures and methods including computer keyboard operation; modern filing and indexing methods; English usage, grammar, punctuation and spelling; techniques for effective interpersonal communications.
Ability to: Learn operation of computer, telecommunications and radio communications equipment, including 911 and TDD telephone; type at a minimum speed of 40 words per minute from clear copy; learn and operate the Computer Aided Dispatch (CAD) and Records Management System (RMS) programs; learn streets, parks, major landmarks and City limits; think logically and act quickly; work under stress and maintain composure while performing several functions simultaneously; take appropriate action in stressful or emergency situations; extract critical information from incoming calls; determine officers' and fire personnel's welfare from voice inflection; anticipate officers' and fire personnel's need for assistance; speak over the radio and telephone quickly and clearly; be easily understood and comprehend at the level required for the job; use courtesy, tact and firmness in dealing with the public; project a calm and reasoning demeanor while dealing with irate or emotionally distraught people; understand and carry out oral and written instructions precisely; maintain confidentiality of information; adapt quickly to a variety of personalities and situations; establish and maintain effective and cooperative working relationships with those contacted in the course of work.
Public Safety Dispatcher II:
In addition to the qualifications required for Public Safety Dispatcher I, the Public Safety Dispatcher II must also possess the following:
Knowledge of: Principles and practices of providing effective public service and customer service; techniques for conflict resolution; the functions and organization of public safety (Police and Fire) agencies; pertinent Federal, State and local laws and ordinances; city policies and procedures; principles and practices of training.
Ability to: Analyze a situation accurately and take or suggest an effective course of action; establish priorities and take appropriate action; identify and utilize a variety of resources; diffuse angry people and mediate conflict; monitor the work of Public Safety Dispatcher I's; work independently for intermittent periods of time.